Delete your Real or AI account

Real or AI (Android app and shotorai.com), published on Google Play by Dentops

You can delete your Real or AI account at any time, yourself, in a few seconds. Deleting it is permanent.

How to delete it

In the app

1. Open Real or AI and tap the settings icon (top right).
2. Tap Delete account, then Delete to confirm.

On the website

1. Go to shotorai.com/account and sign in with the same Google account.
2. Tap Delete account, then Delete to confirm.

By email: if you can't sign in, write to [email protected] from your account's email address and we delete it within 30 days.

What is deleted

• Your account: the Google email address, name and account ID we got when you signed in. Deleted straight away.
• Your checks: any checks left in your account are lost and are not refunded.

What is kept

• Purchase records (pack, amount, time, and the Razorpay or Google Play payment or order ID) are kept for 8 years, as Indian tax and accounting law requires. After deletion they are no longer linked to your account.
• Photos are never stored, so there are none to delete. Free-check counts (salted hashes of a random device ID and IP address) and the anonymous check log are not linked to your account; they are deleted on their usual schedule. See the privacy policy.